We have tried to make sure that this website is available to as broad an audience as possible.

Accessibility statement

This accessibility statement applies to

This website is run by Central and North West London NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within three working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: by providing as much detail of the issue as possible, and a link to the page in question.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us for interpreting and translation needs.

Technical information about this website’s accessibility

Central and North West London is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 18 August 2022.

This website was developed in August 2022 and launched in September 2022. We followed the standards during the development of the site and our developer Frank Health tested compliance with standards prior to launch.

Located at the bottom of every page is our accessibility toolbar, labelled 'show accessibility tools'. 

Click on the toolbar to toggle various accessible options, including:

  • Text size
  • Contrast
  • Google translate. (We cannot guarantee the accuracy of the translation)

Images on our website have alternative text attributes (alt text). This means when an image is used on a webpage to convey information its content is also described in the alt text. Therefore, the image can be understood by text browsers and assistive technologies such as screen readers.

If an image is used for simply decorative purposes, the text attribute for the image is left empty in line with accepted best practice.

The Accessible Information Standard is a national standard for all NHS and social care provider borne out of equalities legislation. The standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need from 31 July 2016.

At CNWL we are committed to supporting our patients and service users which means we:

  1. Ask our patients or service users if they have any information or communication needs, and find out how to meet their needs.
  2. Record those needs.
  3. Highlight the patient or service users health record so it is clear that they have information or communication needs, and clearly explain how those needs should be met
  4. Share information about a patient or service users needs with other NHS and adult social care providers, when they have consent or permission to do so
  5. Make sure that our patients get information in an accessible way and communication support if they need it.

We will provide information in different formats such as Large print, Braille, Easy Read or via email.  To support our patients or service users communication needs we offer support from a British Sign Language (BSL)/Makaton interpreter, deafblind manual interpreter or an advocate.

Further information

More general information on the Accessible Information Standard can be found on the NHS England website.

Contact if you would like any further information